MRS ALIAH ; IPAD MINI 2 ; CRACKED TOUCH PANEL
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Hello everyone! First and foremost I would like to introduce you this customer of us named Aliah (but the picture shown below is his husband). So this is how the story went.
Mrs Aliah came to IPRO Ampang with her husband and their cute little boy on this one fine evening. After greeted by one of our technicians named Arif, she sat in front of Arif and handed her iPad mini 2. She then explained of the cracked screen that was obvious at the top-left of the screen. She was dreadful just by the thought of how this could risk her child’s safety whenever he was using the iPad, as the shattered glass of the screen could cut her child’s finger! Arif agreed and understood of the current situation and further diagnosed the iPad. Luckily the display and the touch functionality was still working.
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Arif later told Mrs Aliah that only her touch panel was affected. Mrs Aliah was relieved hearing this as it was so much cheaper replacing the touch panel instead of LCD. After the price as told by our technician to Mrs Aliah, she then agreed to do the replacement. Arif told her that the replacement will took about 2-3 hours and probably she can collect it the next day. She told Arif that she might be collecting her iPad after work, which was in the evening, about the same time she sent her iPad.
The replacement was done by one of our technicians, Merza who was an expert of replacing iPad parts. After the replacement took place, Merza handed the iPad to Arif for further testing. This was done to check whether everything was working fine before we handed it back to Mrs Aliah. So the day after came, in the evening, as promised she came with her husband, along with their child to pick up her iPad. After handed her iPad to safely to her hands, Mrs Aliah and her husband thanked us before making their way to the exit.
Their child was hopping in excitement as he got to play with his iPad again! Overheard their conversation, the boy was asking permission from his mother to play games on the iPad. The mother, jokingly in a spontaneous way in an angry tone, saying that he could play all the games he wanted in the car, before making their way to the exit.
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