For today’s repairing post, I would like to share with you one of our customers that came to our shop to get our service.
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MR HJ ISKANDAR, BATTERY REPLACEMENT FOR IPHONE 7 // IPHONE SE CAN ONLY HEAR SOFTLY DURING CALLS
Mr Hj Iskandar came with two phones that he would like to repair, the first one was iPhone 7 and the other was iPhone SE. After he was greeted by Arif, he then sat down in front of Arif thus handed both of his iPhone and explained the condition of those phones. The iPhone 7 came with a dead battery and was told that the battery ran dry very quickly and Mr Hj Iskandar hasn’t change the battery ever since he bought it a couple of years ago.
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After Arif gave information about the Original battery where 6 months of warranty will be given to him and the amount that would cost him for the replacement, he agreed and while waiting for his phone to be done, he rested his head back to the chair and relaxed while plugging in his earphone. The battery replacement for iPhone 7 took 15 minutes only, excluding the checking for battery health to make sure that it is 100% capacity.
Moving on to the next phone which is the iPhone SE, the problem with this phone is that the home button and the ear speaker was not functioning well. The home button was not even clicking as if it was stuck and so was the feature of the Touch ID. A broken ear speaker would have you not being able to hear the person calling or the person you are calling. But it could still let you communicate if you are using the loudspeaker.
First and foremost Arif disassembled Mr Iskandar’s iPhone SE to do further inspection. After Arif replaced the ear speaker with a new one, the problem was still not solved. This could only mean that the iPhone’s earpiece is stuffed with dirt that makes the caller’s voice seemed diminished. After replacing the earpiece that is located near the front camera, Arif made a call to the iPhone and testing was done and the problem was solved!
So the Home Button replacement took about 30 minutes due to the faulty Home Button at first after the replacement so a new part had to be installed again. Just before the replacement took part, Arif told Mr Iskandar that he would not be able to use the Touch ID feature after the replacement. He then questioned of why this could happen after the Home Button replacement and asked if there was any way to get the feature to use again. He was told that by referring to the Apple centre is the only way to put the Home Button to work again as this is a security feature.
He then thanked Arif and proceeded to cashier for payment! Thank you Mr Hj Iskandar for choosing us as your phone service centre!
KEDAI REPAIR iPHONE MURAH DAN BERKUALITI | iPRO AMPANG KUALA LUMPUR
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8, 1st Floor,Jalan 1/67B Off, Jalan Mengkudu, Desa Pahlawan Ampang, Kuala Lumpur
During this Holy month of Ramadhan our shop will be operating as the following hours:
Saturdays – Thursdays = 9:00 AM till 5:30 PM
Fridays = 9:00 AM till 12:30 PM
(break from 12:30 PM till 2:30 PM)
2:30 PM till 5:30 PM