MR WERNER ; IPHONE 7 ; CRACKED LCD
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This is one of our customers, Mr Werner an iPhone 7 user. So he came to our shop earlier with a cracked screen.
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So he was handled by one of our technicians, Arif. He handed his iPhone to Arif for him to check before disassembling the part. First and foremost Arif tested the phone by checking its sensitivity and if the touch screen was working. After exchanging words with Mr Werner about the LCD options he had, either the High Grade quality or Original part, Mr Werner agreed to proceed with the Original LCD with a 6-month warranty.
He was told that the replacement will take about 30 to 45 minutes so instead of waiting, Mr Werner went out for a drink and told Arif that he would be back for it in half an hour. Arif did the replacement and tested the new LCD to see if everything functions the way it was supposed to. In half an hour Mr Werner arrived to pick up his phone, did the payment and went home. About 10 minutes later he came back to our shop, complaining about his Touch ID went crazy whenever he touched it to unlock his phone.
He handed his iPhone back to Arif. After went through another checking of the phone, Arif found out that the new LCD was a little bit faulty which made the Touch ID not working properly, not noticing about the problem occurred when he did the replacement earlier. Without wasting a minute Arif did the LCD replacement once more with a new one which took another 30 minutes to be done. After the replacement took place, Arif tested once more for the Touch ID, display and touch sensitivity. Feeling satisfied himself, Arif then gave Mr Werner, beseeched him for apology about the faulty LCD.
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